Cancellation policy

1. Who provides the subscription

The subscription service on matchacolors.com is provided by Matcha Colors Tea, S.L. (trading as “Matcha Colors”), tax ID B67545897, registered at C/ Roger de Flor 93, 08013 Barcelona, Spain. Telephone +34 623 044 717. Email info@matchacolors.com.

2. What it involves

By choosing “Subscribe & save 15 %” on a product page instead of the one-off purchase, you enter into a recurring monthly delivery of that product with 15 % off the product price on every delivery, not only the first.

The subscription is available for the consumable products in our catalogue (colour blends, Japanese teas, chai, rooibos, ube and single ingredients). Accessories (whisk, spoons, stand and frother) cannot be subscribed to.

The only frequency currently available is monthly. It is not possible to pause or skip a delivery.

3. Duration and minimum commitment

We ask for a commitment of two deliveries (approximately two months). From the second delivery onwards, the subscription continues indefinitely until you cancel it.

This commercial commitment does not limit or replace your legal rights as a consumer, and in particular does not affect the right of withdrawal described in section 6.

4. Price, payments and taxes

The 15 % discount applies to the product price. It does not apply to shipping costs, which are calculated on each delivery according to our Shipping Policy: shipping is free from 49 € in Spain and from 55 € in the rest of Europe, and otherwise the rate for your zone is charged.

Each delivery is charged automatically to the payment method you authorised when subscribing, monthly from the date of your first order. Prices are shown including applicable taxes.

If we need to change the price or the terms of the subscription, we will tell you by email sufficiently in advance of the change taking effect, so that you can cancel beforehand if it does not suit you.

If a charge cannot be completed (for example an expired card or insufficient funds), we will try to contact you. If payment is not completed, that delivery will not be shipped.

5. How to cancel

To cancel, write to info@matchacolors.com from the email address associated with your order, quoting your order number. You do not need to give a reason.

Cancellation takes effect on deliveries that have not yet been processed. If this month's order has already been prepared or shipped, the cancellation will apply from the following delivery.

We will confirm the cancellation in writing.

6. Right of withdrawal

As a consumer in the European Union you have the right to withdraw from the subscription contract within 14 calendar days of receiving the first order, without giving a reason and without penalty. This right exists independently of the minimum commitment in section 3.

To exercise it, simply tell us at info@matchacolors.com within that period.

As regards returning the product, our Refund Policy applies, which is more favourable than the legal minimum: you have 30 days to return products unopened, unused and in their original packaging. For hygiene and food-safety reasons we cannot accept returns of food products once opened or without their original seal, unless they arrived faulty, damaged or incorrect. Return shipping costs are borne by the customer in the case of withdrawal or change of mind.

7. Faulty products or incorrect deliveries

If a subscription delivery arrives faulty, damaged in transit or containing a product other than the one subscribed, write to us within 14 days of receipt and we will send a replacement or refund the full amount, including shipping costs, in accordance with our Refund Policy.

8. Availability

If a subscribed product becomes temporarily or permanently unavailable, we will tell you and you may choose to wait, switch to another product, or cancel the subscription at no cost.

9. Personal data

The processing of your data and of the payment data needed to manage the subscription is governed by our Privacy Policy.

10. Governing law and complaints

This policy is governed by Spanish law and by European Union consumer legislation, in particular the consolidated text of the Spanish General Law for the Defence of Consumers and Users and Directive 2011/83/EU.

You may send any complaint to info@matchacolors.com. As a consumer you also have the right to turn to the alternative dispute resolution bodies applicable in your country of residence.

Last updated: 26 July 2026.